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Six categories cover most of what you'll ever need. Start here when you're not sure what to search.
Getting Started
Unboxing, plugging in, logging in for the first time, and connecting to your network.
Hardware & Devices
Mini, Solo, Duo, and Kiosk — receipts, paper jams, screen issues, and cash drawer setup.
Payments & Processing
Refunds, voids, declined cards, settlement times, and what to do when a payment fails.
Software & Menu
Adding items, modifiers, pricing, categories, and configuring the Clover apps you use.
Staff & Permissions
Adding employees, role-based permissions, time clock, tips, and payroll-ready exports.
Billing & Account
Invoices, contracts, processing rates, statement fees, and changing your subscription.
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For non-urgent questions, billing, or anything with screenshots attached.
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For hardware that needs a hands-on fix or a full re-install of your system.
Frequently asked.
Common questions we hear every week.
Hold the power button for 10 seconds until the device powers off, then press it again to restart. This handles 90% of frozen-screen or unresponsive-device situations. If the device doesn't come back on, unplug power for 30 seconds and try again. If you're still stuck, call us — don't keep restarting, since that can corrupt local data.
Open the printer compartment, remove the paper roll, check for stuck paper (gently pull it out — don't tear), make sure the roll is loaded with the thermal side facing the print head (the smooth, shinier side faces up), and close firmly until it clicks. If it still jams after a fresh roll, you may have the wrong paper width — Solo/Duo/Kiosk use 3⅛" and Mini uses 2¼".
Standard settlement is next business day for transactions completed before the daily cut-off (typically 11:59 PM ET). Weekend and holiday transactions deposit the next business day. Many of our customers qualify for same-day funding — ask your account manager if you'd like to enable it.
Open the original transaction in the Transactions app, tap "Refund," and you'll get the option to refund either the full amount or a specific dollar amount. The refund goes back to the original card automatically. If the original card is no longer available, you can refund as cash or as a gift card.
Yes — log into your Clover dashboard at dashboard.clover.com from any browser, or use the Clover mobile app. You'll see live sales, top items, labour costs, and tip totals — same data as on the device, but accessible from anywhere.
That means the device has lost network connection. First try: turn the device off and on. Second: unplug the Ethernet cable (if you're wired) for 10 seconds and plug it back in. Third: forget and rejoin your Wi-Fi network from device settings. If none of those work, your modem or router may need a restart. Still stuck after that? Call us — it may be a regional outage or hardware issue.
From your Clover dashboard, go to Inventory → Items and use the bulk-edit option to select multiple items and apply a price change (by percentage or dollar amount). Changes sync to all your devices in seconds — no per-device updating required. For very large menus, you can also export to CSV, edit in Excel, and re-import.