Talk to a real human. Anytime. About anything.
Hardware issues, billing questions, setup help, sales — there's a Canadian specialist behind every channel below. Pick the one that fits your situation.
Call us
Pick up the phone. Most urgent — hardware down, payments failing, can't sign in.
Email us
For anything that needs a screenshot, a paper trail, or a thoughtful answer.
Send a request
Use the form below for non-urgent requests. We route it to the right specialist automatically.
Send us the details.
The more context you give us, the faster we can fix it. A real specialist will reply — never a chatbot.
Got it — your request is in.
A Great POS specialist will review and reply within one business hour. Check your inbox for a confirmation email.
What happens next.
No black-box ticket system. Here's exactly what the path looks like from your inbox to your fix.
We receive it
You get a confirmation email with your reference number within 30 seconds.
A human triages
A specialist reads your request, checks your account, and gauges urgency.
Routed to a specialist
Hardware goes to hardware. Billing goes to billing. No ticket-passing loops.
You get a real answer
A personalized response, written by a person — not a template. With next steps.
Quick answers.
Common questions about contacting our support team.
Urgent means your business operations are blocked right now. Examples: can't take any card payments, device won't turn on during business hours, all transactions getting declined, or you can't log in for a shift. For genuine urgent situations, call us directly at (866) 667-1377 — the form is checked every few minutes but a phone call gets a human on the line in under 2 minutes. Routine questions, billing inquiries, or "this would be nice to know" requests aren't urgent and shouldn't be marked as such — we route based on what you tell us.
The more context, the faster we can fix it. Ideally: which device (Mini, Solo, Duo, Kiosk), which app or workflow, exactly what happened, exactly what error message you saw, and anything you've already tried. If it's a hardware issue, photos or short videos help massively — send them as a reply once you get your confirmation email. Your merchant/customer ID also speeds things up since it lets us look at your account before we even reply.
Not on the form directly — but as soon as you submit, you'll get a confirmation email with your reference number. Just reply to that email and attach whatever you want (screenshots, videos, PDFs, log files). The reply lands in the same thread, so the specialist sees everything together.
You're still welcome to reach out — pick "New Customer Inquiry" in the topic dropdown and a sales specialist will get back to you, usually faster than the support team since sales replies are typically same-day. You can also call (866) 667-1377 and ask for sales, or email sales@greatpos.com directly.
No — it's optional and speeds things up but isn't required. If you don't have it handy, we can usually find your account from your business name, the email tied to your Clover dashboard, or the phone number on file. Your merchant ID is on your monthly statement and on the Clover dashboard at dashboard.clover.com under Account & Setup.
Yes — for hardware issues that need hands-on troubleshooting, new device installations, or full system re-setups, we offer on-site visits. Same-day in the Greater Toronto Area and most major Canadian metros. Submit the form with topic "Hardware Issue" and mention you'd like on-site help, or call us directly. On-site visits are included free for any active rental customer.
Yes. The form submits over an encrypted HTTPS connection, your data lands in a private support system only accessible to our team, and we never share it with anyone outside Great POS. Don't include payment card numbers or PINs in the message body though — if you need to share sensitive account details, we'll send you a secure link to upload them after you submit.